Frequently Asked Questions

Everything you need to know about our authentic Yemeni treasures.

Where are your products sourced from?

All our products, from Sidr honey to artisanal coffee and traditional textiles, are ethically sourced directly from local farmers and craftsmen across the diverse regions of Yemen.

How long does international shipping take?

We ship globally. International orders typically arrive within 7 to 14 business days, depending on your location and customs processing times.

What is your return policy?

We offer a 30-day return policy for unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are your food products certified for quality?

Yes, our honey and coffee undergo rigorous quality testing to ensure they are 100% pure, organic, and free from additives, preserving the authentic taste of Yemen.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout system.

How can I track my order?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.